Apple App Store and Google Play require a clear way for users to request deletion of their account and associated personal data. This page explains how Orisun handles that.
Option A — Delete in the mobile app (recommended)
- Open the Orisun app and sign in.
- Go to Me → Legal & privacy → Delete account.
- Confirm with your password.
- Your account access ends immediately after successful deletion.
Option B — Delete on the website
- Sign in at member login.
- Open Account settings (or email support if the control is unavailable).
- Choose Delete account and confirm with your password.
Option C — Email request
Email privacy@orisun.ng from a reachable contact method with:
- Full name
- Registered phone number
- Subject line: “Delete Orisun account”
We aim to complete verified email requests within 30 days.
What we delete
- Account profile (name, phone, password hash, preferences)
- Push notification tokens
- Saved Paystack card authorization on Orisun
- Identity verification records tied to your account
- App-linked thrift settings and related personal records we no longer need
What we may retain
Limited financial or cooperative records may be kept where required for legal, audit, anti-fraud, or unresolved obligations (for example outstanding Àtìlẹ́yìn). Retained data is restricted and not used for marketing.
Before you delete
- Withdraw or settle any open support obligations with your coordinator if applicable.
- Export or note any history you need — deletion is permanent.
- Removing the app from your phone does not delete your account.